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Reputation Management

Reputation management is the work of making sure that what customers read about your business matches the quality of the work you do. SEO Experts Ottawa builds the review process and replies that help your business win the call, on its own or as part of an engagement. We are based in Ottawa and work with businesses across Canada.

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What reputation management covers

Reviews matter twice. They help decide where you appear in Google Maps, and they decide whether the customer calls you or the business beside you. AI answers read them too when they describe your business. Our reputation management covers:

  • A review request process: a simple step after each completed sale or visit, so recent customers are asked while the work is fresh.
  • Replies: a considered reply to every review, positive or negative, in your voice, written for the next customer who reads it.
  • Negative reviews: a calm public answer, and a fix in the business where the review points to a real problem.
  • Monitoring: Google and the review sites that matter in your industry, watched in one place.
  • Reporting: review volume, rating and recency against the businesses you compete with, in your monthly briefing.

Where it fits

Reputation management is part of the work in every engagement. It is also available on its own as a first step, and as an add-on for businesses that want more attention on reviews across several locations or platforms. Each option is scoped after the application.

Why owners work with us on it

Search properties we built and run generated the revenue figure below for two home service businesses in four months, using the same method we apply to a client’s market. A senior strategist sets the process and reviews it with you each month.

How it starts

  1. You apply and tell us about your business and your current reviews.
  2. We compare your reviews with the businesses that outrank you.
  3. We agree the process and the first-90-day milestones in writing.

Evidence

CA$172,518

in revenue generated through search for two home service businesses, in four months.

Read the results

Start with an application.

You hear back the same business day with a link to book a strategy call. If we're a fit, a short recorded review of your market follows within two business days: where you rank, who outranks you, and what that position is worth.

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